Job Description

Respond to questions from DoubleZero community members (i.e. Solana validators) clearly and thoughtfully; escalate product issues to the rest of the team when needed. Being very proactive and collaborative - responding in a positive, timely, accurate and professional manner. Moderate discussions and enforce community guidelines; remove spam, ban violators, and flag risks. Understand the user’s perspective by learning about the validator ecosystem and speaking with users 1:1. Track engagement, sentiment, and report on community health to leadership.

Job Requirements

Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project. Proven familiarity with key community platforms, including Telegram, Discord. Excellent written and verbal communication. Ability to stay very organized and promptly respond to customer inquiries across multiple channels. Provide above-and-beyond customer experiences that leave a lasting positive impression. Comfortable discussing crypto-native topics: wallets,, gas fees, Layer 2s, etc. Ideally, knowledge of Solana and the Solana validator community, including validator economics, business challenges, and technologies. Strong moderation experience with Discord bots (Carl, MEE6, TicketBot) and Telegram tools Personal Attributes Deep crypto-native experience: you’ve lived the culture, understand the memes, and know how communities move (DeFi, NFTs, DAOs, wallets, etc.). Builder’s mindset. You thrive in early-stage environments and enjoy creating scalable systems where none exist. Mission-driven. You’re energized by DoubleZero’s vision of building a global base layer network for distributed systems.

Benefits

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