**CEX TOP20交易所招聘远程客服岗位** **CEX Top 20 Exchange Hiring Remote Customer Support Positions** **英文区社群客服（英文+中文）** **English Community Customer Support (English + Chinese)** **客服主管（英文+中文）** **Customer Support Team Lead (English + Chinese)** **英语客服（只需英文）** **English Customer Support (English only)** **波斯语客服（英文+波斯语）** **Persian Customer Support (English + Persian)** **土耳其客服（英文+土耳其语）** **Turkish Customer Support (English + Turkish)** **地点：可全球远程办公（接受任何时区）** **Location:** Fully remote worldwide (any time zone accepted) **岗位职责 / Job Responsibilities** - 负责英文社群（Telegram / Discord）的日常运营与维护 Manage daily operations and maintenance of English-speaking communities (Telegram/Discord) - 及时、专业地回复用户咨询（包括交易、账户、充值提现等问题） Respond to user inquiries promptly and professionally (trading, accounts, deposits, withdrawals, etc.) - 指导用户完成基础操作，如注册、KYC、充值、提现及交易流程 Guide users through basic operations such as registration, KYC, deposits, withdrawals, and trading - 监控社群舆情，及时发现潜在风险或负面情绪 Monitor community sentiment to identify potential risks or negative feedback in a timely manner - 对接内部团队，协助处理异常情况、投诉及突发事件 Coordinate with internal teams to handle abnormal situations, complaints, and emergencies - 维护社群秩序，管理违规、广告及恶意行为 Maintain community order by managing violations, spam, and malicious behavior - 收集用户反馈，整理常见问题并进行内部汇总 Collect user feedback, compile FAQs, and share internally - 协助执行社群活动（如活动、AMA、运营任务等），提升活跃度 Assist in executing community events (campaigns, AMAs, operational tasks, etc.) to boost engagement
**岗位要求 / Job Requirements** - 具备良好的中文或英文读写能力（能流畅沟通，口语为加分项） Strong written and reading skills in both Chinese or English (fluent communication required; speaking is a plus) - 至少1年以上加密货币交易所客服或社群运营经验 At least 1 year of customer support or community management experience at a cryptocurrency exchange - 熟悉基础 Web3 概念（钱包、转账、Gas Fee、网络等） Familiar with basic Web3 concepts (wallet, transfers, gas fees, networks, etc.) - 熟练使用 Telegram、Discord 等社群工具 Proficient in using Telegram, Discord, and other community tools - 沟通能力强，有耐心，服务意识强 Strong communication skills, patience, and a service-oriented mindset - 能适应高强度工作环境，响应及时 Ability to work in a fast-paced environment with timely responses - 能接受轮班制度（含夜班及周末） Willing to work rotating shifts (including night shifts and weekends) - 会使用 Excel 做基础数据记录 Basic Excel skills for data recording - 责任心强，执行力强，有团队合作意识 Strong sense of responsibility, execution ability, and team spirit
**排班与休假 / Shift & Time Off** 08:00 – 16:00 16:00 – 24:00 00:00 – 08:00 三班倒，单休，薪资发U Rotating three shifts, one day off per week, salary paid in USDT **福利 / Benefits** - 远程办公 / Remote work - 单休 / One day off per week - 薪资发U / Salary paid in USDT
Map For Jobs — Web3行业的求职地图