API Technical Support Engineer Job Overview Facilitating seamless API integrations, conducting high-touch troubleshooting, and ensuring every institutional client receives world-class technical coverage and unmatched system reliability. Key Responsibilities 1.Provide technical support for institutional clients on API integration, testing, configuration, and troubleshooting. 2.Investigate and resolve API-related issues, including connectivity, authentication, order placement, account/position data, error codes, and other trading API scenarios. 3.Work closely with institutional clients and internal teams to understand technical requirements, identify root causes, and provide practical solutions. 4.Conduct research and benchmarking on external platforms and APIs, identify gaps and improvement opportunities, and provide feedback to Product and Engineering teams. 5.Collect and analyze client feedback and technical requirements, translating recurring issues into structured product or technical improvement proposals. 6.Maintain and continuously improve API documentation, integration guides, FAQs, troubleshooting guides, and internal knowledge bases. 7.Track recurring API issues and summarize best practices and solutions to improve support efficiency across the team. 8.Collaborate with Product, Engineering, QA, Operations, and BD/RM teams to support new API features, product launches, and client integrations.
Requirements 1.Bachelor’s degree or above in Computer Science, Software Engineering, Information Technology, or a related technical field. 2.Good understanding of APIs and system integrations; familiar with REST API, WebSocket, HTTP, authentication, and common API troubleshooting methodologies. 3.Strong analytical and problem-solving skills, with the ability to identify root causes and provide structured solutions. 4.Good communication and cross-functional collaboration skills; comfortable communicating technical concepts to both technical and non-technical stakeholders. 5.Fluency in English is required; Mandarin Chinese is a plus. 6.Able to work in a fast-paced environment and manage multiple client requests and technical issues simultaneously. Preferred Qualifications 1.Experience in crypto exchanges, fintech, trading systems, or institutional client technical support is preferred. 2. Understanding of spot, futures/perpetual trading, order types, positions, account structures, and other trading concepts is a plus. 3.Previous experience supporting institutional clients, quantitative trading teams, market makers, or API trading users is highly preferred.
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