Japanese Customer Service Representative Responsibilities: 1. Handle user inquiries and address user concerns through online customer service tools. 2. Provide timely feedback on issues users encounter during usage and assist in issue collection and organization. 3. Proficient in Japanese; Chinese language skills are a plus. 4. Strong business acumen; ability to grasp basic business concepts after training. Prior knowledge and experience in finance is a plus. 5. Think critically about daily tasks, identify user experience pain points, discover user needs, and drive issue resolution and process optimization. 6. Ability to work in rotating shifts or extended night shifts.
Qualifications: 1. Strong logical thinking ability to discern user's genuine needs. 2. Passion for customer service, a commitment to enhancing the customer experience, and the ability to provide comprehensive problem-solving solutions. 3. Effective adjustment of communication style and approach according to different individuals. 4. Self-management skills and the ability to work independently in a fast-paced environment. 5. Strong learning capabilities, adept at discovering and self-reflecting. 6. Experience in providing customer support through various channels, including phone, email, ticketing system, and online chat services. 7. Excellent communication and interpersonal skills, resilient, and able to work under pressure.
Shift Schedule for Customer Service: - 09:00 AM to 06:00 PM - 03:00 PM to 12:00 AM - 12:00 AM to 09:00 AM Working Hours: 8 hours per day Break Time: 1 hour per day If you are interested, please send your resume to sara.guo@mexc.com.
Map For Jobs — Web3行业的求职地图