1、Be responsible for receiving users’ inquiries and answering concerns, especially for difficult cases and derivatives-related questions which include Futures, ETFs, etc. 2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems. 3、Be proficient in English. With Chinese，Malaysian, and other language skills will be preferred. 4、Have strong business sensitivity, be able to master basic business after training. With Cryptocurrency related knowledge and experience is preferred. 5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization. 6、Be adaptive to permanent night shifts.
1、Be proficient in Web 3.0 definition and all cryptocurrency trading knowledge, especially in derivatives trading which includes Futures, ETFs ,etc. 2、Have good logical thinking ,be able to judge the real needs of users. 3、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems. 4、Be able to adjust communication method effectively according to different users’ requests and needs. 5、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment. 6、Have good learning ability, be good at discovering and self-summary. 7、Be experienced in providing support to customers by online chat services, email, and tickets. 8、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability. Shift Arrangement : Night Shift : 9 pm to 9 am (UTC+8)
none
Map For Jobs — Web3行业的求职地图