Job Description: 1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 2. Timely feedback on the problems existing in the process, collect and sort out problems; 3. Proficiency in Russian and English. Chinese ability is preferred; 4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred; 5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 6. Able to adapt to shift work. / Able to adapt to long night shift work.
Job Requirements: 1. Good logical thinking ability, able to judge the real needs of users; 2. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions; 3. Effectively adjust communication methods and styles according to different objects; 4. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing; 5. Good learning ability, good at discovery and self-summarization; 6. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service; 7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability; 8. Russian fluency is required. Proficiency in English and Mandarin
- Competitive remuneration package (Basic Salary + Shift Allowance); - Competitive Salary and Bonus; - Work-life and Wellness, including Annual Leaves and Sick Leaves; - Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed; - Employee engagement, recognition and appreciation program; - Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations; - International Work Environment and Flat Organization. 有意并符合要求请发送简历至 shelby.yu@mexc.com Please send your CV to shelby.yu@mexc.com
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