1. Customer Requirement Gathering and Solutioning: - Collaborate with clients during the sales cycle to comprehensively understand their integration needs. - Work closely with the sales team to provide technical insights and develop tailored solutions that meet customer requirements. - Engage in solutioning discussions with clients, ensuring alignment between their needs and our technical capabilities. 2. Technical Documentation: - Create custom technical documentation for customers, detailing the integration process and configurations based on their specific solution. - Ensure documentation is clear, comprehensive, and user-friendly, aiding customers in the successful implementation of solutions. 3. Customer Support: - Provide ongoing support to customers during the integration phase, addressing technical queries and challenges. - Collaborate with cross-functional teams to resolve customer issues promptly and effectively. - Conduct troubleshooting of API calls and JavaScript configurations to ensure seamless integration. 4. Bug Reporting: - Identify and document bugs encountered by customers during the integration process. - Collaborate with the engineering team by providing detailed bug reports to facilitate efficient issue resolution.
- Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), Software Engineering (SE), or related field. - Proven experience in a customer-facing role, such as consulting, Product Manager, or Program Manager. - Strong technical background with the ability to troubleshoot API calls, JavaScript configurations, and write technical documentation. - Excellent communication and interpersonal skills. - Ability to collaborate effectively with cross-functional teams. - Detail-oriented with a focus on delivering high-quality solutions to customers.
$100,000/yr - $150,000/yr + Stock
Map For Jobs — Web3行业的求职地图