1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 2. Timely feedback on the problems existing in the process, collect and sort out problems; 3. Proficiency in Japanese and Chinese ability; 4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred; 5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 6. Able to adapt to shift work. / Able to adapt to long night shift work.
1. Chinese and Japanese fluency is a must and English fluency is a plus 2. Customer Support and Technical Support skills 3. Interpersonal Skills, including strong communication and active listening 4. Analytical Skills, with the ability to troubleshoot and problem-solve effectively 5. Strong commitment to customer satisfaction and ability to work with customers of varying personalities and backgrounds 6. Experience in a customer service role is a plus 7. Bachelor's degree in Communications, Business Administration, or related field
Salary: 2000 - 2500 USDT Please send your CV to sara.guo@mexc.com or @Sara_MEXC
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