1. Become familiar with the company’s products and services, follow standard procedures, and promptly respond to and resolve user inquiries. 2. Possess a strong customer service mindset to handle complaints and feedback, ensuring high user satisfaction. 3. Maintain smooth platform operations by promptly addressing and tracking any issues that arise. 4. Collect user suggestions and feedback on the product and processes to help drive business growth.
1. At least 1 year of experience in exchange customer service. 2. Fluent in English, with strong reading and writing skills. Proficiency in additional languages is a plus. 3. Excellent communication and logical thinking skills, with the ability to understand users’ real needs and effectively resolve customer issues.
Negotiable
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