OTC Customer Service Specailist Job Responsibilities: 1. Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone. 2. Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary. 3. Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality. 4. Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.
Job Requirements: 1. Fluent in Mandarin and English 2. Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred; 3. Ability to self-manage and work independently in a fast-paced environment with constant changes; 4. good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;
Please send your CV to shelby.yu@mexc.com
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