Working scope: 1. Provide top-quality customer service care to users via varied channels like Zendesk chat, ticketing system, or social media channels; 2. KYC audit and withdrawal review. 3. Send case escalation or feedback to the relevant team and follow it up to resolve it. 4. Participate in training to deeply understand the products and internal procedures. 5. Participate in regular QA reviews to ensure that soft skills can be improved to maintain a professional image for the team.
Qualifications 1. Can use English as the working language; 2. Crypto exchange customer support background is preferred; 3. Minimum 2 years of customer support experience; 4. Given that customer support will be 24/7 coverage, can take turns for night shift and holiday; 5. Excellent work ethics
1.competitive salary 2.Top Web3.0 company work experience
Map For Jobs — Web3行业的求职地图