Senior Account Manager -Strategic Account Management: Manage, support, and nurture relationships with our top-tier partners, ensuring their utmost success and satisfaction. -Advisory Relationship Development: Establish a trusted advisory relationship with partners, understanding their unique needs and providing tailored solutions. -Account Planning: Conduct internal and external account planning workshops, strategizing on effective partner growth and management tactics. -Feedback Mechanism: Implement and regularly revise our Partner Feedback Survey, ensuring it captures vital insights to improve our services. -Data-Driven Insights: Generate monthly insight reports, interpreting data to pinpoint areas of improvement for our partners and enhance their experience. -Cross-Functional Collaboration: Act as the key liaison between partners and our internal teams (Product, Marketing, Engineering), sharing actionable insights and collaborating to enhance the partner experience. -Client Relationship Management: Handle a myriad of client-related tasks, from monthly calls, data requests, product updates to conversion rate analysis, ensuring a seamless experience for our partners. -CRM Management: Ensure our Customer Relationship Management tool is consistently updated with relevant client details, fostering efficient communication and service delivery.
-Experience: 4+ years in account management, business development, or sales, preferably within a global fintech or web3 company. -Communication: Proven ability to present, communicate, and influence effectively across organizational hierarchies. -Cross-Functional Collaboration: Experience working closely with teams across an organization, particularly Business Development. -Detail-Oriented: Exceptional attention to detail, combined with sound organizational and planning skills. -Educational Qualification: BS/BA degree. -Web3 Knowledge & Experience: An inherent interest and knowledge base in the web3 space. -Additional Preferences: Proven track record in delivering client-centric solutions. Strong business acumen, analytical, and strategic thinking abilities. Experience working with Business Development teams is a plus.
/ Link: https://transak-inc.breezy.hr/p/49f44bfbc08001-senior-account-manager
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