1. 负责通过在线客服工具接收用户的咨询，并回答用户的关注点； 2. 及时反馈流程中存在的问题，收集和整理问题； 3. 具备较强的商业敏感性，在接受培训后能够掌握基本的商业概念。对财务知识和经验有所了解者优先考虑； 4. 头脑风暴用户体验中的障碍，挖掘用户需求，并促进问题解决和流程优化； 5. 能够适应轮班工作/长时间夜班工作。 1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 2. Timely feedback on the problems existing in the process, collect and sort out problems; 3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred; 4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 5. Able to adapt to shift work. / Able to adapt to long night shift work. Able to work in shifts./Able to work full-night shifts (3 shifts per day: 9:00-18:00, 15:00- 00:00, 00:00-9:00)
1. 良好的逻辑思维能力，能够判断用户的真实需求； 2. 需要最好掌握中文和英文； 3. 对客户服务充满热情，负责客户体验，并能够提供全面的问题解决方案； 4. 根据不同对象有效调整沟通方法和风格； 5. 具备自我管理能力，在快节奏、不断变化的环境中能够独立工作； 1. Good logical thinking ability, able to judge the real needs of users; 2. Proficiency in Mandarin and English is a must; 3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions; 4. Effectively adjust communication methods and styles according to different objects; 5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
薪酬: 1500 - 2500USDT 有意并符合要求请发送简历至 sara.guo@mexc.com Please send your CV to sara.guo@mexc.com
Map For Jobs — Web3行业的求职地图