1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 2. Timely feedback on the problems existing in the process, collect and sort out problems; 3. Proficiency in Dutch and English. Chinese ability is preferred; 4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred; 5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 6. Able to adapt to shift work. / Able to adapt to long night shift work.
1. Good logical thinking ability, able to judge the real needs of users; 2. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions; 3. Effectively adjust communication methods and styles according to different objects; 4. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing; 5. Good learning ability, good at discovery and self-summarization; 6. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service; 7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability; 8. Dutch fluency is required. English and Chinese is preferred.
Please send your CV to sara.guo@mexc.com
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