Customer Support Executive -Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk -Liaise with internal stakeholders to efficiently solve customer problems -Report product malfunctions and act as a voice of the customer in product discussions -Share feature requests and effective workarounds with team members -Gather customer feedback and share with our Product, Sales and Marketing teams -Take responsibility for building out new processes where they don’t already exist -Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business -Drive improvements in overall customer experience by owning some areas of project delivery
-You’re crypto-native and have extensive knowledge of the Web3 space -You love deep diving on problems and coming up with solutions -You’re comfortable with remote working environments -You have excellent communication skills and love to speak directly with customers -You can multi-task,prioritise and are happy working independently -You bring patience and empathy when handling tough cases
Contracted Hours We have TWO Customer Support roles! Role 1: 09:00 - 17:00 GMT Role 2: 11:00 - 19:00 GMT -Fully-remote / Hybrid working in our London office -25 days paid holiday + bank holidays + your birthday off -4% pension contributions -Private Medical & Dental Insurance -Apple Macbook Pro -$200 workplace budget -Training and development budget
Map For Jobs — Web3行业的求职地图