职位描述

- 提供高效、友好的客户支持，解答用户关于交易和平台使用的问题。 - 与团队协作，协调解决复杂问题，确保客户的需求得到妥善处理。 - 接受公司提供的培训，熟悉产品和服务，以更好地为客户提供支持。 - 记录并报告用户反馈，收集市场问题数据，以帮助优化产品和服务。 - provide efficient and friendly customer support, answer customer's questions about transaction and platform usage. - work with the team to coordinate the resolution of complex issues and ensure that customer needs are properly addressed. - receive company training and become familiar with products and services to better support customers. - record and report user feedback and collect data on market issues to help optimize products and services.

职位要求

- 有1年以上大厂客服经验，熟悉交易所产品。 - 具备较强的沟通协调能力，能够协调内外部资源处理用户投诉。 - 具备较强的学习能力和适应能力，持续学习并了解行业的最新发展，以提供准确的信息。 - 对 Web 3，金融知识，区块链行业有浓厚兴趣，有相关经验者优先。 - 具有团队合作精神，充满工作热情，人品正直诚实，能承受工作压力。 - 良好的中英文口语书写和沟通能力。 -接受两班倒 最晚需要支持到凌晨一点 - 要求能够迪拜坐班 - At least 1 year customer service experience in a large factory, familiar with exchange products. - strong communication and coordination skills, able to coordinate internal and external resources to deal with user complaints. - strong learning and adaptability, continuous learning and understanding of the latest developments in the industry to provide accurate information. - strong interest in Web 3, financial knowledge, blockchain industry, relevant experience is preferred. Team work spirit, passion, integrity and can work under pressure. - good command of written and Oral Chinese and English. - accept double shifts, support until 1 am at the latest, request to be able to work in Dubai

福利待遇

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