Responsibilities 1. Understand the blockchain industry and be familiar with all the working processes of the mining pool. Respond to customer inquiries in a timely manner via daily telephone, email and online chat tools; 2. Handle and provide feedback on user problems and issue notices in time; 3. Responsible for community interaction, improving community activity and user viscosity, and promoting community user growth and conversion. Responsible for overseas telegram operations to increase the number and activity of fans; 4. Statistics and periodic analysis of user information and user access data, establish a customer database, and manage and maintain customers by classification; 5. Assist the work of other departments.
Requirements 1. Full-time bachelor’s degree or above; 2. Good customer service experience; 3. Excellent Chinese or English language skills, strong English listening, speaking, reading and writing skills, able to communicate with overseas users; 4. Familiar with product structure and related industry knowledge; 5. Strong sense of responsibility, team spirit, good communication, coordination, and management skills. 6. Candidates based in Malaysia will be given priority consideration. 7. Proficiency in Mandarin will be a plus.
Deepcoin provides staff with a highly competitive remuneration package as well as a variety of employee benefits.
Map For Jobs — Web3行业的求职地图