职位描述

Chinese Version 你好！MEXC正在寻找一名OTC客服。如果你想加入一个年轻、有抱负的团队，并成为全球交易所的一份子，那么你正是我们正在寻找的人！ 为什么选择我们？ 1. MEXC（www.mexc.com）是全球交易量增长最快的数字资产交易所之一（根据CoinMarketCap 排名前10） 2. 有竞争力的薪资和奖金 3. 丰富的职业发展机会 4. 公司提供各种福利和支持 工作职责： 1. 担任 OTC 客户的主要联系人，通过电子邮件、在线聊天提供及时的帮助。 2. 及时有效地解决客户问题和纠纷，必要时将复杂案件上报给相关团队。 3. 与合规、运营和技术支持等内部团队合作，解决客户问题，提高服务质量。 4. 指导客户在我们的平台上购买、出售和转移加密货币，并在必要时提供见解和支持。 English Version Hello! MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! Why us? 1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap). 2. Competitive salary + bonuses 3. Career advancement 4. Various benefits and support from the company 5. Friendly team Job Description: 1. Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone. 2. Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary. 3. Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality. 4. Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

职位要求

职位要求： 1. 中文与英文能流利沟通 2. 较强的业务敏感度，能在接收培训后掌握基础业务。有金融相关知识、经验优先； 3. 具备自我管理能力，并能够在不断变化的快节奏环境中独立工作； 4. 善于沟通，有较好的表达能力,亲和力强，吃苦耐劳，良好的承压能力； Job Requirements: 1. Fluent in Mandarin and English 2. Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred; 3. Ability to self-manage and work independently in a fast-paced environment with constant changes; 4. good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;

福利待遇

Please send your resume to sara.guo@mexc.com or TG @Sara_MEXC