Hello! MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! Why us? 1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap). 2. Competitive salary + bonuses 3. Career advancement 4. Various benefits and support from the company 5. Friendly team Job Description: 1. Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone. 2. Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary. 3. Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality. 4. Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.
1. Fluent in Mandarin and English 2. Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred; 3. Ability to self-manage and work independently in a fast-paced environment with constant changes; 4. good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;
- Competitive remuneration package (Basic Salary + Shift Allowance); - Competitive Salary and Bonus; - Work-life and Wellness, including Annual Leaves and Sick Leaves; - Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed; - Employee engagement, recognition and appreciation program; - Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations; - International Work Environment and Flat Organization. Please send your resume to sara.guo@mexc.com or TG @Sara_MEXC
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