Product Operations Specialist, LATAM - Develop Robust Understanding of Our Users: Visit field operations, conduct interviews with local team members and organize user touchpoints to develop a robust understanding of how our products are perceived by our users. Use this to help inform our roadmap and iterate existing products to suit user needs - Drive Functionality Testing: Coordinate and execute tests for new flows and product releases in Latam to ensure minimum requirements are met before releasing it to all of our users. Implement in-app flows and campaigns required by local markets. - Link Product to Local Teams: Be the bridge between local teams and product, helping gather product suggestions and ensure teams are informed of upcoming initiatives. - Conduct Experiments and Campaigns: Coordinate and execute tests for new flows, push communications and product releases. - Drive Product Localization: Ensure that the products suit local needs and use-cases by driving feedback to centralized product teams and helping steer language and functionality localization efforts. - Support Integrations: Support the Business Development team and Market Managers in ensuring that conversations with external stakeholders in relation to product-related partnerships progress as expected and that we have internal alignment to bring these integrations to life.
- You have 3+ years of relevant experience. You have succeeded in high-performance operations, product, and/or business development before. - You’re scrappy. You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact. - You have strong cross-cultural competency. You are able to communicate and do business across different cultures and countries and have experience working in cross-cultural environments. - You have strong interpersonal skills. You are able to manage and nurture high-performing relationships both with internal stakeholders and external partners. You know that no two people are the same and are able to mediate and resolve conflicts. - You’re innovative. You love coming up with solutions to unconventional problems and taking action. - You’re analytical. You make data-driven decisions and are eager to contribute to larger strategy conversations. - You’re based in Buenos Aires or Mexico City, and are ready to travel. You are able to spend up to 50% of your time on the road to drive growth in your region.
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