Persian Online Customer Service 1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 2. Timely feedback on the problems existing in the process, collect and sort out problems; 3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred; 4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 5. Able to adapt to shift work. / Able to adapt to long night shift work.
1. Good logical thinking ability, able to judge the real needs of users; 2. Proficiency in Persian and English is a must; 3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions; 4. Effectively adjust communication methods and styles according to different objects; 5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.
- Competitive remuneration package (Basic Salary + Shift Allowance); - Competitive Salary and Bonus; - Work-life and Wellness, including Annual Leaves and Sick Leaves; - Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed; - Employee engagement, recognition and appreciation program; - Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations; - International Work Environment and Flat Organization. Please send your resume to sara.guo@mexc.com or TG @Sara_MEXC
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