1. Be familiar with the company's rules and customer service process; 2.Use the online real-time dialogue system to reply and solve customer problems by text; 3. Maintain customer satisfaction and provide customers with professional services; Four. Maintain the normal operation of the platform, handle and track abnormal situations; 5. Regularly check customer satisfaction with the supervisor, and adjust the improvement and adjustment of customer service skills in the future; 6. Other matters assigned by the supervisor.
1. Flent Chinese and English communication skills, able to communicate effectively with customers in Mandarin and English. Two. Those with at least 1 year of work experience in customer service or related fields, and Web3 industry background are preferred. 4. Excellent communication skills and problem-solving ability, able to stay calm and work efficiently in a high-pressure environment. 5. Have a good teamwork spirit and be able to work closely with cross-departmental teams. 6. Have basic computer operation ability and be familiar with the use of office software and customer service system.
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